FAQ

Refund

Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions.
All the sale, discounted, brought with a coupon and gift voucher purchases are non-returnable, non-refundable & non-exchangeable.
We are committed to make your shopping experience fuss-free and enjoyable as much as possible! Please read through the following terms & conditions prior to making a purchase.
If you have received the damaged product or wrong product, please send it back to us with your order number. After sending the product back to us, & delivered to us we shall send you a fresh piece.
There are some items that are made to order which are not eligible for returns. The return and exchange policy for such product is clearly mentioned on the product page. Please note that international orders are not eligible for returns or exchanges.
any product of SNEBOSS is eligible for return only if it is damaged or wrong product. PLEASE, ALWAYS MAKE AN UNBOXING VIDEO after receiving product & send it to our whatsapp or mail it in our customer care……………………. within 24 hours of receiving the product ,
Once acknowledged by the team, please send the product back to us yourself, we do not have reverse pickup facility please do not forget to take acknowledgement receipt from the courier person about the number of products you are dispatching with his signature and mobile number. SNEBOSS will not be responsible for any lost shipment.
We do size exchange once for all orders , items once sold are not taken back.
The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail (we do not have reverse pick up facility), as any returned items that is not received by SNEBOSS will be treated as not returned.
Please note that the goods are your responsibility until they are returned to SNEBOSS on the following addres:

Address: Woodburn Road, Nabadwip, Nadia -741302, west Bengal
Contact : +919907338281
Once we receive the damaged or wrong product back to our warehouse , we will exchange it with the same & fresh one within 10-15 businessdays . Or in case of return & refund , once we receive the product back, we will send your money back within 7 to 8 businessdays .

Delivery

7-10 Business Days

Shipping & Returns

Shipping for all orders within India is Free. Please note, for the international orders of and below INR 25000, shipping charges will be added ( product price + shipping charges) . For orders above INR 25000, the shipping is free.

Please refer to the product page for estimated shipping and delivery timelines for both domestic and international orders. From the time of shipping, it takes about 7-12 working days for domestic orders and 12-15 working days for international orders to reach you.

If you have placed an order with multiple items, please note that your items may arrive in multiple shipments. The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays.
However, for any product or services related complaint or query, please contact us on care@sneboss.com or Whatsapp or call on +919907338281

Cancellation

You can cancel your order within 24 hours of order. Please call us on +919907338281or Whatsapp us or write to us at care@sneboss.com to request a cancellation.

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